Office 365 FAQ

What is Office 365?

Office 365 is Microsoft's cloud-based service that will provide email to BenU's student community as of August 23, 2013. You will now gain new functionality as well as drive space on Microsoft's SkyDrive. These new features are listed below.

How do I login?

https://login.microsoftonline.com/

Login using your normal Ben.edu credentials. The only difference is that you need to use your B-number along with the ben.edu domain (b1234567@ben.edu) instead of just your B-number.

Login

Can I login from the web?

Absolutely! You do not need to be connected to the university's network, only to the Internet. You can check your email from any browser but you may find that there is additional functionality when using Internet Explorer.

What happens to my old emails?

Any emails that you have been keeping in the legacy should be forwarded to your new inbox. This is an incredibly easy thing to do. Simply log in to the old mail system and forward (don't "reply") each email you want to keep to blank bnumber@benil.onmicrosoft.com.

Shortly after Office 365 goes live, IT will be shutting down the legacy email system, so please make sure all of your important emails are forwarded.

How long do I have to transfer my old emails?

You have until October 1, 2013 to forward all of your existing emails on the legacy email system to your new inbox. Just forward the existing email to YourBnumber@benil.onmicrosoft.com.

How do I reply to emails that were sent on the old system?

If you have existing emails in the legacy email system that you want to reply to, you should first forward the email to your new inbox and then reply as usual from there. If your reply is going to an email address outside of Ben.edu, then you shouldn't encounter any difficulties. However, if you reply to an existing email from another Benedictine student, you will receive a delivery error.

So please forward those emails to YourBnumber@benil.onmicrosoft.com first.

How do I setup my iPhone or iPad?

Here are the instructions for setting up your email on your iPhone or iPad:

  1. Go into Settings > Mail, Contacts, Calendars > Add Account…
  2. Select Microsoft Exchange
  3. Enter your B-number and the ben.edu domain (b1234567@ben.edu) in the Email box and then enter your Password
  4. Tap Next
  5. You will receive a warning message saying "Cannot Verify Server Identity" - tap Continue
  6. Enter "outlook.office365.com" as the Server name, leave the Domain field blank, and add your full email address in the Username field
  7. Tap Next
  8. Once your phone/tablet verifies the information, you can decide if you want to sync your contacts and calendars as well as your email
  9. Tap Save
How do I set up my 'Droid-based phone?

Here are the instructions for setting up your email on your Android-based smartphone:

  1. Select Applications > Email (may be called Mail on some phones)
  2. Enter your B-number with the ben.edu domain (b1234567@ben.edu) and your password
  3. Tap Next
  4. Tap Exchange Account (may be called Exchange ActiveSync on some phones)
  5. Enter your account information and tap Next
  6. Type your full email address in the Domain\Username field.
  7. Tap Save
Can I use an email client?

You sure can!

Outlook is probably the most common email client and is very easy to setup with Office 365. Outlook 2010 and 2013 have a special function called Autodiscover. Using this, Outlook should be able to get all of the necessary server information automatically, saving you time and effort.

  1. In Outlook, go to the File tab
  2. Click on Add Account AddAccount
  3. Enter your name, B-number along with the ben.edu domain (b1234567@ben.edu), and password (twice)
  4. Click Next
  5. Outlook will find all the server information and your account is now setup.
How do I change my password?
You cannot change your password through Office 365, you need to change it on the university's network.

 

If you're using a university computer and you're on-campus:

  1. Press <Ctrl><Alt><Del>
  2. Click on Change A Password…
  3. Enter your current password, followed by your new password (twice)

 

If you're using your own computer or you are off-campus:

  1. Make sure you have your Ben number before starting
  2. Go to the Student Password Reset… page
  3. Enter your User ID, first and last name, your Ben number, last four digits of your Social Security Number*, and the month/day of your birth.
  4. Click Submit.
  5. On the next page, enter your new password (twice) and click Save.

* if you are an International student and don't have a SSN number, use the four-digit year of your birth.
Can I start forwarding my old emails to Office 365 before August 23?

Unfortunately, you can't forward your email to Office 365 before August 23. However, you can (and are encouraged to) forward emails to a different personal email account on Gmail, Hotmail, etc. now and, once Office 365 is live on August 23, you can forward them again to Office 365.

ATT'N FACULTY: What if you need to reply to an older email from a student?

If you want to reply to a Benedictine student's email that is older than August 23, you will need to clear Outlook's cache first. If you don't clear your cache, Outlook will attempt to send the email to the student's legacy inbox and you will eventually receive a delivery error.

To clear Outlook's cache:

  1. Go to the File tab and select Options.
  2. Click on the Mail option.
  3. Scroll down to, and then click, the Empty Auto-Complete List button.
  4. Confirm that Outlook should clear the cache.
  5. Restart Outlook.
Wait, isn't my email address firstname_lastname?

Your B-number is used for logging and, yes, it requires that you add the ben.edu to the end (b1234567@ben.edu).

However, your email "friendly name" will still be firstname_lastname@ben.edu. When you send an email, it will appear from john_doe@ben.edu. When giving out your email address to other people, give them your email address instead of your B-number.

I used to have BenU's 'Email For Life' service but now it's broken (or missing).

If you had previously been enrolled in our Email For Life program, the change to Office 365 may have caused your account to break or go missing.

If this has happened to you, please contact the Benedictine Information Center at 630/829.6684 or helpdesk@ben.edu.

SkyDrive® FAQ

What is SkyDrive?

SkyDrive is Microsoft's cloud-based storage service. You can use this to store, sync, and share your Benedictine files. By default, any file you upload to SkyDrive is private but you do have the option of sharing documents with other people. Please read the help section of SkyDrive for more information on how to do that.

How do I access SkyDrive?

You can access SkyDrive once you have logged into Office 365 at https://login.microsoftonline.com.

SkyDrive

Remember, you do have to log in first!

How much storage space do I have on SkyDrive?

You have a total of 25 GB of storage space.

What is happening to my home ("H") drive?

As of Friday, August 23, access to your "H" drive will be cut off and your account to SkyDrive will be live.

How can I get my files off of the "H" drive?

If you are on campus:

  • The preferred method is to copy any files from your H drive onto a thumbdrive. You can then re-upload them to your SkyDrive account.
  • All student-accessible computers on campus have DVD burners. You can insert a blank CD or DVD into the drive and then drag files from the "H" drive onto the blank disc. When you go to eject the disc from the computer, Windows will finish the process for you.
  • You can set up a free account on a service such as DropBox with a free 2GB storage limit and send files to that service.
  • Finally, you can mail the files as attachments to a personal email address. However, the total attachment size on each individual email is 10 MB. If you have a file larger than 10 MB, you won't be able to attach it to an email.

If you are off campus:

  • Connect to the campus' network through BenU Connect. Then you can access the "H" drive and copy files from there to your personal computer. Depending upon the quality of your connection, download speed, and the number of files, the amount of time to download everything will vary.
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