Do I have to bank with U.S. Bank in order to use my BenCard as an ATM card?
Yes, Benedictine University has partnered exclusively with U.S. Bank to bring you this convenient access to your checking account.

I am enrolled in an online program. How do I obtain a student ID?
The University’s identity theft protocol requires printing ID cards with photos. To get a University photo ID, online students must come to campus to have a picture taken.

Do I need to come to the Dining Services office to get my BenCard encoded so I may use my meal plan?
If you are on an existing active meal plan - no. This will already be completed when you pick up your BenCard from the University Police. If you do not currently have a meal plan, and would like one, please visit Dining Services.

How can I access my U.S. Bank checking account?
U.S. Bank has a full service branch near the campus at 136 S Washington in downtown Naperville and two ATMs on campus.  The ATMS are located in the Krasa Student Center and Kindlon Hall. You can also access your account 24 hours a day, 7 days a week online at usbank.com or by calling 800-US BANKS.

In addition, you can access funds in your account using your BenCard as an ATM or PIN-debit card. Your BenCard can be used at more than 1.1 million ATMs and more than 1.4 million merchants when linked to your U.S. Bank checking account. Anytime you use your BenCard and enter your four-digit PIN, money is deducted directly from your U.S. Bank checking account.

Once I open a student checking account, how do I activate the ATM portion of my BenCard?
Once you receive your BenCard, talk to a banker to link it to your U.S. Bank account. You can then activate the ATM portion at any U.S. Bank ATM or over the phone at 800-US BANKS.

How do I link my BenCard to U.S. Bank?
If you are interested in linking your BenCard to a U.S. Bank account, you may go directly to the downtown Naperville U.S. Bank branch at 136 S. Washington at any time after obtaining your BenCard. 
 
You must bring your Ben Card and driver's license with you and a minimum deposit of $25 is required to open an account. U.S. Bank will link to your BenCard the same day you open your account.

How do I change the PIN on my BenCard or U.S. Bank Visa Check Card?
All U.S. Bank ATMs are equipped with the ability to change Personal Identification Numbers (PIN). See a banker for more details.

What do I do if I lose my BenCard?
First, immediately report the card lost to the Benedictine University Police at (630) 829-6122. Second, contact the U.S. Bank branch during normal business hours at (630) 983-8800. If lost any other time, contact 24 hour customer service at 800-US BANKS. U.S. Bank will immediately deactivate the ATM portion of your BenCard. Once you get a replacement card from the Benedictine University Police, call the branch to have the new card attached to your checking account.

What is an ISO number?
An ISO number is the 16-digit number used by U.S. Bank to link your BenCard to your U.S. Bank checking account. The number can be found on the back of your BenCard next to the U.S. Bank logo.