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The desktop team creates a new image for each fall term and modifies the existing image for each spring term. Over 200 pieces of software are installed, configured and tested to reduce issues and provide a consistent stable environment for faculty and students. This single image is created and copied to all the instructor workstations, computer labs, library and public use PCs. This assures that students will not have to move from PC to PC or lab to lab to complete their homework.
The process to build this image must start well in advance of the term it must be ready for. Requests for fall term need to be submitted by the previous April 30 (especially for faculty who will not be available over the summer). Requests for the spring term need to be submitted by the end of the previous November 30 to give time for the image to be adjusted and tested before deployment.
To request new software to be included in the next available image, send the following information by email to the Help Desk as early as possible.
Also providing any of the info below with your request may help the process flow faster.
Late requests, incomplete or incorrect information are common delays that keep software from getting on the image. If you have questions or need assistance with any stage of this process, please send an email with as much detail as you can to the Help Desk to open a ticket.