Dear Benedictine staff and faculty,
The Office of Information Technology is excited to announce a new printing initiative for the Lisle and Naperville campuses. We have partnered with Ricoh to bring you Follow Me Printing; a service that allows you to send a document to be printed and then picked up from any of the 91 Ricoh printers on campus. Once you print a document, you simply walk up any printer, swipe your BenU ID card (or enter your BenU credentials if you forgot your card at home that day), and release the document immediately.
Here are just a few of the reasons why this printing initiative was undertaken:
There are even more benefits and features! In addition to Follow Me Printing, we are able to add these printing features to all devices across campus:
We do recognize that this new initiative involves changes to how we currently work. However, please know that we, along with technicians from Ricoh, spent considerable time in researching typical monthly usage and locations of the current printers to try to minimize the impact of the change. We do very much appreciate your support and patience as we all adjust to the new process.
As this is a brand new way of printing, we are also aware that we may have to make adjustments in the beginning. Again, as we discover and implement opportunities for process improvement, we ask for your patience and assistance. We also encourage and ask for your input on how we can improve the new printing processes.
In the next few days, IT will be placing instructions on the new system at each of the printers.
On behalf of all of us in the Office of Information Technology, we hope that you enjoy and take full advantage of the new features and functionality in this new printing environment.
iOS Printing Notes:
Windows Mobile Printing Notes:
Android Printing Notes:
Web Print Notes:
Previously, departments would contact the shipping dock and place a paper order and their departmental budgets would be charged. As well, if a department needed toner, they would contact IT and we would charge their Office Supplies budget.
We are happy to announce that we have streamlined this process to make things easier as well as to allow your department to pay only for what you use.
To order paper, contact the shipping dock (x. 6634) and order paper. Now, your Office Supplies budget won’t be charged immediately for the paper. Instead, Business and Finance will charge your budget based on the number of prints that your department makes. (department heads will be sent a report showing usage). This way you’re not saddled with the cost of buying paper and toner and waiting until it’s used.
We anticipate that this should lower your supplies cost as well as relieving departments of trying to manage who is “using their paper”.
Please note that this applies only to 8×11 paper. For any other sizes (legal, tabloid, etc.), you will still have to purchase it upfront as needed.
Part of this new printing initiative is a partnership with Ricoh and their Managed Print Services (MPS). Ricoh will be remotely monitoring the status of all printers on campus and will automatically ship us replacement toner cartridges whenever MPS detects a toner cartridge whose remaining ink is at or below 30%.
So you sent a color document to be printed and released it at a printer capable of printing color… and it came out in black and white. What happened?
To assist in the cost savings and environmental impact of printing, we set the printing system to default to print double-sided and in black and white. But you can easily override those settings. Here's how:
Make sure you confirm that you are releasing your print job at a color-capable printer!
Chrome supplies its own print dialog and, to print a color document from Chrome, you need to use the system dialog. Click Print Using System Dialog… at the bottom of the Chrome dialog box and then proceed with the steps above:
The Office of Information Technology is excited to present Follow Me printing, a new way of working at Benedictine University. Now you can print your document and then go to any of the 90+ printers on the Lisle or Naperville campuses, swipe your ID badge, and release the print while you wait.
Detailed instructions are posted at each printer, as well as available on this page.
If you have added funds to your printing account, you can request any unused portion of those additional funds be refunded to your credit card or rolled over to the following semester.