Benedictine University voluntarily provides computing equipment and services. The primary purposes of this computing equipment are the academic, research, administrative and communications needs of its students, faculty and staff. To use these resources all Benedictine users must comply with our Acceptable Use Policy. It is very important that you read and understand this essential document.

As an employee of the University you are eligible for a user account that allows you to access the network, and our email system. Additionally, you might get accounts that allow you to access BenULive, and MyBenU (PeopleSoft, our Student Information System). Your supervisor must fill out the appropriate forms (includes network, PeopleSoft, and phone access) and submit them to OIT.

Benedictine University has a wide range of technology geared towards enhancing delivery of education. These tools include course management systems (WebCT/Angel), Streaming Media Server (Tegrity Live/Windows Media Server), Multi Media Classrooms (ex Telllabs, Scholl 101), and open labs for students with a wide range of software (ex Kindlon 228). Additionally, we have mobile AV equipment. If you need to reserve this equipment you should email your request to avrequests@ben.edu twenty-four hours in advance.

All students who are registered for classes at the University receive a user account. This account allows a student to access the Benedictine network, BenULive, MyBenU and our email system. Benedictine University will use the student email system as a primary method to communicate information. It is their responsibility to check their Benedictine University email account on a frequent basis to insure they are aware of all University deadlines.

OIT is responsible for providing the following services; Application Support (PeopleSoft), Network Services (Internet, Servers, etc.), Helpdesk, Desktop Support , Audio Visual Services, Telecommunications, and Software Training.

If you need technology assistance with any of these services please call the Benedictine University helpdesk at (630) 829-6684. The helpdesk is staffed Monday thru Friday from 7:00 a.m to 10:00 p.m.. The helpdesk will be your first line of support and will assist you with user account issues, BenULive, MyBenU, WebCT access, etc. If there is an issue they can not resolve over the phone, the helpdesk will create a trouble ticket and assign it to a technician.

We are also very interested in hearing from you on how we can improve our service. The most immediate and direct means to contact us is to send an email to itsuggestions@ben.edu. Additionally, near the end of the semester we will send out a survey to the entire campus community to measure customer satisfaction and users needs.

Once again, welcome to Benedictine University and we hope you enjoy and benefit from our technology resources.