Help Desk Process Improvement Initiative

Starting June 1, 2009, the IT department will begin a series of steps aimed at improving our responsiveness and communications regarding service requests. We ask that you continue to direct your IT service requests via email to helpdesk@ben.edu. Our new Service Desk software will monitor this email inbox and automatically create your service request. Or, you may call the Help Desk at 630-829-6684 and the person answering the phone will take the information necessary to help resolve your request. Please continue to direct your Audio/Visual requests to avrequests@ben.edu.

Once an IT staff member begins work on your request, he or she will use the Service Desk software to maintain a record of all contact with you. We will also use it to generate email messages to you. The emails will come from Benedictine University Help Desk [helpdesk@ben.edu]. Should these messages ask for additional information from you, please reply to the email with the requested information or any comments that you have. Your response will be automatically entered into the appropriate service request and the assigned staff members will be notified that you have responded.

Technology Discounts

Information Technology is pleased to announce that as a part of its ongoing efforts to provide cost effective solutions for students and staff we have secured agreements with certain wireless service and computer equipment providers to provide discounts to our students and staff. Visit our Wireless Services and Computer Purchase pages for more information.