Troubleshooting EZproxy connections from off campus

EZproxy is a service that handles logging in off-campus users to Benedictine Library's databases. If you are experiencing difficulties accessing databases from off-campus that use EZproxy to log you in, please check the following: Only currently enrolled students, faculty and staff may access these resources from off campus due to licensing restrictions. If you are not one of the above (for example, an alumnus, Benet Academy student, or Lisle Public Library patron), you are welcome to use these resources in the library, but we cannot grant off-campus access. Are you typing in your last name and 14-digit Library ID Number correctly? (If you're not sure what your Library ID Number is, please see this page). Are you in the library patron database? (If you've recently checked books out from the library you are.) Most students are automatically added at the beginning of each semester. If you're not sure if you are in the patron database, call the Circulation Desk at 630-829-6050 to verify your status. Is your browser set to accept cookies? EZproxy uses "session cookies." Session cookies are deleted at the end of your session and are not saved on your computer. However, you must allow EZproxy to set a cookie to be able to log in and use the databases. To set/check your cookie settings: Netscape versions 6 & 7: Click Edit -> Preferences. Click the small "+" sign next to Privacy & Security and click on the word "Cookies." Select "Enable All Cookies" and click OK. Netscape (previous versions): Click Edit -> Preferences -> Advanced. Choose "Accept All Cookies" and click OK. Internet Explorer version 5: Click Tools -> Internet Options -> Security. Click the "Custom Level" button. Scroll down to the "Cookies" setting and select "Enable." Internet Explorer version 6: Click Tools -> Internet Options -> Privacy. Click the "Advanced" button. Select "Accept" under ""First Party Cookes" and "THird Party Cookies." Click next to "Always allow session cookies" so there is a checkmark in the box, then click "OK." Are you getting an error message only in EBSCOhost? When using EBSCOhost you may encounter the error, "we have detected a change to your IP address for the current session and we are unable to locate a valid EBSCO cookie. As a result we are unable to identify you as a legitimate user. Please log in again." This is due to how EBSCOhost handles session cookies. An explanation of this error, and how to prevent it from appearing, is at http://support.epnet.com/knowledge_base/detail.php?faq=2432. Is Javascript turned on? (Javascript is usually enabled by default, but some users turn it off) Netscape: Click Edit -> Preferences -> Advanced. Select "Enable Javascript." Internet Explorer: Click Tools -> Internet Options -> Security. Click the "Custom Level" button. Scroll down to the Scripting settings and select "Enable" for all options listed under Scripting. Firefox: Click Tools --> Options --> Content. Check "Enable Javascript" box. Are you using AOL? There are known problems with using the AOL browser. You can use AOL to connect to the Internet, but once connected use either Netscape or Internet Explorer to connect to our databases. Do you have a personal firewall installed on your PC? Personal firewalls can sometimes cause problems with EZproxy. Temporarily disable the firewall and see if that allows you to connect properly. If after working through this list you are still experiencing problems logging in, please call the Reference Desk at (630) 829-6057 or send e-mail to libref@ben.edu.