This process is designed to address extenuating circumstances that occurred during a given semester that prevented a student from receiving a partial or full refund for a course(s). If you believe your situation should be reviewed, on a separate piece of paper, write a letter of appeal describing the reason(s) and justification for seeking an exception to the University’s withdrawal and refund policy.
You must have withdrawn from the course(s) before you can appeal. The burden of proof shall be upon the student to prove his or her case by a preponderance of evidence in the written appeal. Be specific with extenuating circumstances, dates, the name of persons contacted and any steps you took to address the problem at the time it occurred. Attach appropriate documentation from your instructor, medical provider or other professionals as needed.
Tuition and fees must be paid by respective due dates, regardless of appeals. If the student’s appeal is granted, a refund may be provided.
Students who have received financial aid should be aware that approval of your appeal may affect your financial aid status and does not necessarily relieve you of any financial obligation to the University. If an appeal results in a return of funds to the federal government, you will be responsible for repaying those funds immediately. This includes any refunds that you have received from the University and/or bookstore charges.
Student writes a letter documenting the justification for the appeal.
Student obtains supporting documentation
Student submits the appeal to the Financial Appeals Committee by email, mail or fax:
Students may also email their appeal (and accompanying information) to the Student Accounts Office at SAR@ben.edu, who will then forward it on to the Financial Appeals Committee.
Attn: Financial Appeals Committee
5700 College Road
Lisle, IL 60532
Send a Fax:
Financial Appeals Committee
The Financial Appeals Committee generally meets twice a month. Once the committee has reached a decision about an appeal, the student will be sent a letter or email stating the decision and action to be taken next by the University or student.
If the appeal is APPROVED, the student's account and/or academic record will be adjusted accordingly. An administrative fee of $250 may be charged to your student account to offset the costs of registration, billing and the committee's time to investigate your claim.
If the appeal is PENDING ADDITIONAL DOCUMENTATION, the committee is requesting additional documentation in order to make a final decision. The student will have 30 days to submit the additional documentation or the appeal will be denied.
If the appeal is DENIED, the student will have 30 days to submit additional documentation to support the circumstances.
Tuition appeals will not be approved in the following instances: