Student Complaint Process 

Your concerns are important to us. If you encounter a problem with a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally, you may file a complaint in writing.

For the purpose of this process, a "Complaint" is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.

A complaint must occur in writing and within 15 business days from the action or occurrence by using the Student Complaint Process below. The Student Complaint Process assists in defining the relevant information and facts needed to address the resolution process.

Complaint Form 

Please be as specific as possible when completing all the information requested below.

Student Complaint Process Overview:

  • The Office of Student Life confirms receipt of the student complaint through an email response.
  • The Office of Student Life reviews the complaint to determine appropriate actions.
  • Within 10 business days, the Office of Student Life notifies the student in writing of the complaint's status describing steps to be taken.
  • The Office of Student Life notifies the student in writing of the complaint's resolution within 20 business days. If more time is needed for the investigation, the Office of Student Life may extend that timeline and notify the student in writing of that extension. 
  • The Office of Student Life documents the complaint's resolution.
  • If the complaint cannot be resolved after completing the Student Complaint Process, the student may file a complaint with their appropriate state agency as noted below.

 

Note for Illinois students: 

If the complaint cannot be resolved after exhausting the Student Complaint Process, the student may file a complaint with the Illinois Board of Higher Education using their Institutional Complaint System located at http://complaints.ibhe.org/ 

Note for students residing in Arizona: 

If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary education. The student must contact the state board for further details. Contact: 

Arizona State Board for Private Postsecondary Education
1740 West Adams Street, Suite 3008
Phoenix, AZ 85007 
Phone: 602-542-5709 
Website: http://azppse.state.az.us/ 

Note for online students:

If the complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student may file a complaint by contacting the Illinois Board of Higher Education using their Institutional Complaint System located at http://complaints.ibhe.org/ 

Note for online students residing in California:

If your complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student must file a complaint by contacting:

California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916-263-1897
Website: http://www.bppe.ca.gov/enforcement/complaint.shtml

Student Life

Marco Masini
Vice President for Student Life
(630) 829-6124
mmasini@ben.edu

Krasa Student Center, Room 175
5700 College Rd.
Lisle, IL 60532
8:30 a.m.-5:00 p.m.