Your concerns are important to us. If you encounter a problem involving the application of a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally and which adversely impacts you, you may file a complaint in writing.
For the purpose of this process, a "Complaint" is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.
NOTE: Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when one makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.
Complete the Complaint Form. Please be as specific as possible when discussing concerns and when providing names, dates and locations. Note: you must press the "confirm" button after you have submitted your information.
NOTE FOR STUDENTS OF THE MESA, ARIZONA BRANCH CAMPUS: IF THE COMPLAINT CANNOT BE RESOLVED AFTER EXHAUSTING THE INSTITUTION’S GRIEVANCE PROCEDURE, THE STUDENT MAY FILE A COMPLAINT WITH THE ARIZONA STATE BOARD FOR PRIVATE POSTSECONDARY EDUCATION. THE STUDENT MUST CONTACT THE STATE BOARD FOR FURTHER DETAILS. THE STATE BOARD’S MAILING ADDRESS IS 1400 W. WASHINGTON STREET, ROOM 260, PHOENIX, AZ 85007, ITS TELEPHONE NUMBER IS 602-542-5709, AND ITS WEBSITE ADDRESS IS HTTP://AZPPSE.STATE.AZ.US
NOTE FOR STUDENTS RESIDING IN TEXAS: IF THE COMPLAINT CANNOT BE RESOLVED AFTER EXHAUSTING THE INSTITUTION’S GRIEVANCE/COMPLAINT PROCESS, CURRENT, FORMER AND PROSPECTIVE STUDENTS MAY INITIATE A COMPLAINT WITH THE TEXAS HIGHER EDUCATION COORDINATING BOARD (THECB) BY SENDING THE REQUIRED FORMS EITHER BY ELECTRONIC MAIL TO StudentComplaints@thecb.state.tx.us, OR BY MAIL TO:
THE REQUIRED FORMS ARE LOCATED AT:
RULES GOVERNING STUDENT COMPLAINT PROCEDURES ARE LOCATED AT: http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y
Please be as specific as possible when discussing concerns. Note: you must hit the "confirm" button after you have submitted your information.