Campus Community

Student Complaint Process 

Your concerns are important to us. If you encounter a problem with a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally, you may file a complaint in writing.

For the purpose of this process, a "Complaint" is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.

A complaint must occur in writing and within 15 business days from the action or occurrence by using the Student Complaint Process below. The Student Complaint Process assists in defining the relevant information and facts needed to address the resolution process.

Complaint Form 

Please be as specific as possible when completing all the information requested below.

Student Complaint Process Overview:

  • The Office of Student Life confirms receipt of the student complaint through an email response.
  • The Office of Student Life reviews the complaint to determine appropriate actions.
  • Within 10 business days, the Office of Student Life notifies the student in writing of the complaint's status describing steps to be taken.
  • The Office of Student Life notifies the student in writing of the complaint's resolution within 20 business days. If more time is needed for the investigation, the Office of Student Life may extend that timeline and notify the student in writing of that extension. 
  • The Office of Student Life documents the complaint's resolution.
  • If the complaint cannot be resolved after completing the Student Complaint Process, the student may file a complaint with their appropriate state agency as noted below.
Note for students residing in Arizona: 

If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary education. The student must contact the state board for further details. Contact: 

Arizona State Board for Private Postsecondary Education
1740 West Adams Street, Suite 3008
Phoenix, AZ 85007 
Phone: 602-542-5709 
Website: http://azppse.state.az.us/ 

Note for online students:

If the complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student may file a complaint by contacting the Illinois Board of Higher Education using their Institutional Complaint System located at http://complaints.ibhe.org/ 

Note for online students residing in California:

If your complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student must file a complaint by contacting:

California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916-263-1897
Website: http://www.bppe.ca.gov/enforcement/complaint.shtml

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Contact

225 E. Main Street in Mesa, AZ 85201
mesa@ben.edu  |  (602) 888-5500

Map of Benedictine University at Mesa

Upcoming Events

Jun
18
Adult Undergraduate Information Session - Arizona
Mesa Branch Campus
6:00 PM
Event Details

Adult Undergraduate Information Session - Arizona

Date: June 18

Time: 6:00 PM

Campus: Mesa,Region - Arizona

Location: Online - RSVP for Instructions

Contact: Amy Drew    630-829-6375    adrew@ben.edu

Jun
18
Student Orientation and Registration (S.O.A.R. Day)
Mesa Branch Campus
2:00 PM - 6:00 PM
Event Details

Student Orientation and Registration (S.O.A.R. Day)

Date: June 18

Time: 2:00 PM - 6:00 PM

Campus: Mesa

Location: BenU Mesa

Contact: Brandon Willis    (602) 888-5504    bwillis@ben.edu

Event Description:

Congratulations on taking the next step towards becoming a Redhawk!

We look forward to hosting you during a visit at one of the upcoming S.O.A.R. Days. 

What is S.O.A.R.? An acronym for Student Orientation And Registration. This is BenU Mesa’s opportunity to help you manage the transition to becoming a student here before the semester begins. You will receive several pieces of information, as well as have an opportunity to meet Student Life Support Staff from across the BenU Mesa community during this visit.

What to expect:

  • Receive your class schedule and meet with an advisor to ask any questions about your academic program and learn about the advising process at BenU Mesa
  • Meet with Financial Aid and get assistance with any scholarship awards while meeting a financial aid representative. Ask any questions you may have about the financial aid process.
  • Gain access to the MyBenU web portal. This web account allows you to access your personal student portal and manage tuition, class schedule, library account, and so much more.
  • Driving a car to BenU Mesa and parking on campus? You will complete paperwork for parking.
  • SMILE! You will have your photo taken and walk away with your new Student ID card
  • Learn about important BenU Mesa resources and more…

    Click HERE to register!

Jul
27
Student Orientation and Registration (S.O.A.R. Day) (Phone Only)
Mesa Branch Campus
9:00 AM - 2:00 PM
Event Details

Student Orientation and Registration (S.O.A.R. Day) (Phone Only)

Date: July 27

Time: 9:00 AM - 2:00 PM

Campus: Mesa

Location: BenU Mesa

Contact: Brandon Willis    (602) 888-5504    bwillis@ben.edu

Event Description:

Congratulations on taking the next step towards becoming a Redhawk!

We look forward to hosting you during a visit at one of the upcoming S.O.A.R. Days. 

What is S.O.A.R.? An acronym for Student Orientation And Registration. This is BenU Mesa’s opportunity to help you manage the transition to becoming a student here before the semester begins. You will receive several pieces of information, as well as have an opportunity to meet Student Life Support Staff from across the BenU Mesa community during this visit.

What to expect:

  • Receive your class schedule and meet with an advisor to ask any questions about your academic program and learn about the advising process at BenU Mesa
  • Meet with Financial Aid and get assistance with any scholarship awards while meeting a financial aid representative. Ask any questions you may have about the financial aid process.
  • Gain access to the MyBenU web portal. This web account allows you to access your personal student portal and manage tuition, class schedule, library account, and so much more.
  • Driving a car to BenU Mesa and parking on campus? You will complete paperwork for parking.
  • SMILE! You will have your photo taken and walk away with your new Student ID card
  • Learn about important BenU Mesa resources and more…

    Click HERE to register!

Aug
15
Student Orientation and Registration (S.O.A.R. Day)
Mesa Branch Campus
2:00 PM - 6:00 PM
Event Details

Student Orientation and Registration (S.O.A.R. Day)

Date: August 15

Time: 2:00 PM - 6:00 PM

Campus: Mesa

Location: BenU Mesa

Contact: Brandon Willis    (602) 888-5504    bwillis@ben.edu

Event Description:

Congratulations on taking the next step towards becoming a Redhawk!

We look forward to hosting you during a visit at one of the upcoming S.O.A.R. Days. 

What is S.O.A.R.? An acronym for Student Orientation And Registration. This is BenU Mesa’s opportunity to help you manage the transition to becoming a student here before the semester begins. You will receive several pieces of information, as well as have an opportunity to meet Student Life Support Staff from across the BenU Mesa community during this visit.

What to expect:

  • Receive your class schedule and meet with an advisor to ask any questions about your academic program and learn about the advising process at BenU Mesa
  • Meet with Financial Aid and get assistance with any scholarship awards while meeting a financial aid representative. Ask any questions you may have about the financial aid process.
  • Gain access to the MyBenU web portal. This web account allows you to access your personal student portal and manage tuition, class schedule, library account, and so much more.
  • Driving a car to BenU Mesa and parking on campus? You will complete paperwork for parking.
  • SMILE! You will have your photo taken and walk away with your new Student ID card
  • Learn about important BenU Mesa resources and more…

    Click HERE to register!

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