Campus Community

Student Complaint Process 

Your concerns are important to us. If you encounter a problem with a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally, you may file a complaint in writing.

For the purpose of this process, a "Complaint" is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.

A complaint must occur in writing and within 15 business days from the action or occurrence by using the Student Complaint Process below. The Student Complaint Process assists in defining the relevant information and facts needed to address the resolution process.

Complaint Form 

Please be as specific as possible when completing all the information requested below.

Student Complaint Process Overview:

  • The Office of Student Life confirms receipt of the student complaint through an email response.
  • The Office of Student Life reviews the complaint to determine appropriate actions.
  • Within 10 business days, the Office of Student Life notifies the student in writing of the complaint's status describing steps to be taken.
  • The Office of Student Life notifies the student in writing of the complaint's resolution within 20 business days. If more time is needed for the investigation, the Office of Student Life may extend that timeline and notify the student in writing of that extension. 
  • The Office of Student Life documents the complaint's resolution.
  • If the complaint cannot be resolved after completing the Student Complaint Process, the student may file a complaint with their appropriate state agency as noted below.
Note for students residing in Arizona: 

If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary education. The student must contact the state board for further details. Contact: 

Arizona State Board for Private Postsecondary Education
1740 West Adams Street, Suite 3008
Phoenix, AZ 85007 
Phone: 602-542-5709 
Website: http://azppse.state.az.us/ 

Note for online students:

If the complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student may file a complaint by contacting the Illinois Board of Higher Education using their Institutional Complaint System located at http://complaints.ibhe.org/ 

Note for online students residing in California:

If your complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student must file a complaint by contacting:

California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916-263-1897
Website: http://www.bppe.ca.gov/enforcement/complaint.shtml

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Contact

225 E. Main Street in Mesa, AZ 85201
mesa@ben.edu  |  (602) 888-5500

Map of Benedictine University at Mesa

Upcoming Events

Jul
13
Summer Faith & Justice Reading Group
Mesa Branch Campus
1:30 PM - 2:30 PM
Event Details

Summer Faith & Justice Reading Group

Date: July 13

Time: 1:30 PM - 2:30 PM

Campus: Lisle,Mesa

Location: ZOOM

Event Sponsor: Library, Center for Benedictine Values, Campus Ministry, Intercultural Education

Contact: Peter Huff    phuff@ben.edu

Event Description:

All faculty and staff are invited to join the Faith and Justice Summer Reading Group. Participate at the level and frequency comfortable for you. We’ll meet via Zoom on five Wednesdays 1:30-2:30 pm CDT: June 8 and 22, July 13 and 27, and August 10. Here’s the research link created by Joan Hopkins: https://researchguides.ben.edu/FJ-2022. Please see the Zoom link below.

Please register with Carrie Ankeny (cankeny@ben.edu) or Dr. Pat Somers (psomers@ben.edu). The first ten people to register will receive a free copy of Jemar Tisby’s How to Fight Racism: Courageous Christianity and the Journey toward Racial Justice (Zondervan, 2021). The free copies may be picked up at the Lisle campus Library Circulation Desk or shipped directly to you.

Time: This is a recurring meeting Meet anytime

https://benu.zoom.us/j/85959423538?pwd=Uk5HWU1ObkUyUWVacnd3Q3ZLaHhLdz09

Passcode: 010773

One tap mobile

+13126266799,,85959423538#,,,,*010773# US (Chicago)

+13017158592,,85959423538#,,,,*010773# US (Washington DC)

        +1 312 626 6799 US (Chicago)

        +1 301 715 8592 US (Washington DC)

        +1 646 558 8656 US (New York)

        +1 669 900 9128 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        +1 346 248 7799 US (Houston)

Meeting ID: 859 5942 3538

Passcode: 010773

Find your local number: https://benu.zoom.us/u/kbNYki7cqh

Jul
27
Summer Faith & Justice Reading Group
Mesa Branch Campus
1:30 PM - 2:30 PM
Event Details

Summer Faith & Justice Reading Group

Date: July 27

Time: 1:30 PM - 2:30 PM

Campus: Lisle,Mesa

Location: ZOOM

Event Sponsor: Library, Center for Benedictine Values, Campus Ministry, Intercultural Education

Contact: Peter Huff    phuff@ben.edu

Event Description:

All faculty and staff are invited to join the Faith and Justice Summer Reading Group. Participate at the level and frequency comfortable for you. We’ll meet via Zoom on five Wednesdays 1:30-2:30 pm CDT: June 8 and 22, July 13 and 27, and August 10. Here’s the research link created by Joan Hopkins: https://researchguides.ben.edu/FJ-2022. Please see the Zoom link below.

Please register with Carrie Ankeny (cankeny@ben.edu) or Dr. Pat Somers (psomers@ben.edu). The first ten people to register will receive a free copy of Jemar Tisby’s How to Fight Racism: Courageous Christianity and the Journey toward Racial Justice (Zondervan, 2021). The free copies may be picked up at the Lisle campus Library Circulation Desk or shipped directly to you.

Time: This is a recurring meeting Meet anytime

https://benu.zoom.us/j/85959423538?pwd=Uk5HWU1ObkUyUWVacnd3Q3ZLaHhLdz09

Passcode: 010773

One tap mobile

+13126266799,,85959423538#,,,,*010773# US (Chicago)

+13017158592,,85959423538#,,,,*010773# US (Washington DC)

        +1 312 626 6799 US (Chicago)

        +1 301 715 8592 US (Washington DC)

        +1 646 558 8656 US (New York)

        +1 669 900 9128 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        +1 346 248 7799 US (Houston)

Meeting ID: 859 5942 3538

Passcode: 010773

Find your local number: https://benu.zoom.us/u/kbNYki7cqh

Aug
10
Summer Faith & Justice Reading Group
Mesa Branch Campus
1:30 PM - 2:30 PM
Event Details

Summer Faith & Justice Reading Group

Date: August 10

Time: 1:30 PM - 2:30 PM

Campus: Lisle,Mesa

Location: ZOOM

Event Sponsor: Library, Center for Benedictine Values, Campus Ministry, Intercultural Education

Contact: Peter Huff    phuff@ben.edu

Event Description:

All faculty and staff are invited to join the Faith and Justice Summer Reading Group. Participate at the level and frequency comfortable for you. We’ll meet via Zoom on five Wednesdays 1:30-2:30 pm CDT: June 8 and 22, July 13 and 27, and August 10. Here’s the research link created by Joan Hopkins: https://researchguides.ben.edu/FJ-2022. Please see the Zoom link below.

Please register with Carrie Ankeny (cankeny@ben.edu) or Dr. Pat Somers (psomers@ben.edu). The first ten people to register will receive a free copy of Jemar Tisby’s How to Fight Racism: Courageous Christianity and the Journey toward Racial Justice (Zondervan, 2021). The free copies may be picked up at the Lisle campus Library Circulation Desk or shipped directly to you.

Time: This is a recurring meeting Meet anytime

https://benu.zoom.us/j/85959423538?pwd=Uk5HWU1ObkUyUWVacnd3Q3ZLaHhLdz09

Passcode: 010773

One tap mobile

+13126266799,,85959423538#,,,,*010773# US (Chicago)

+13017158592,,85959423538#,,,,*010773# US (Washington DC)

        +1 312 626 6799 US (Chicago)

        +1 301 715 8592 US (Washington DC)

        +1 646 558 8656 US (New York)

        +1 669 900 9128 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        +1 346 248 7799 US (Houston)

Meeting ID: 859 5942 3538

Passcode: 010773

Find your local number: https://benu.zoom.us/u/kbNYki7cqh

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