Campus Community

Student Complaint Process 

Your concerns are important to us. If you encounter a problem with a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally, you may file a complaint in writing.

For the purpose of this process, a "Complaint" is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.

A complaint must occur in writing and within 15 business days from the action or occurrence by using the Student Complaint Process below. The Student Complaint Process assists in defining the relevant information and facts needed to address the resolution process.

Complaint Form 

Please be as specific as possible when completing all the information requested below.

Student Complaint Process Overview:

  • The Office of Student Life confirms receipt of the student complaint through an email response.
  • The Office of Student Life reviews the complaint to determine appropriate actions.
  • Within 10 business days, the Office of Student Life notifies the student in writing of the complaint's status describing steps to be taken.
  • The Office of Student Life notifies the student in writing of the complaint's resolution within 20 business days. If more time is needed for the investigation, the Office of Student Life may extend that timeline and notify the student in writing of that extension. 
  • The Office of Student Life documents the complaint's resolution.
  • If the complaint cannot be resolved after completing the Student Complaint Process, the student may file a complaint with their appropriate state agency as noted below.
Note for students residing in Arizona: 

If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary education. The student must contact the state board for further details. Contact: 

Arizona State Board for Private Postsecondary Education
1740 West Adams Street, Suite 3008
Phoenix, AZ 85007 
Phone: 602-542-5709 
Website: http://azppse.state.az.us/ 

Note for online students:

If the complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student may file a complaint by contacting the Illinois Board of Higher Education using their Institutional Complaint System located at http://complaints.ibhe.org/ 

Note for online students residing in California:

If your complaint cannot be resolved after exhausting the institution's Student Complaint Process, the student must file a complaint by contacting:

California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916-263-1897
Website: http://www.bppe.ca.gov/enforcement/complaint.shtml

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Contact

225 E. Main Street in Mesa, AZ 85201
mesa@ben.edu  |  (602) 888-5500

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Upcoming Events

Nov
16
Freshmen Fridays
Mesa Branch Campus
10:00 AM - 5:00 PM
Event Details

Freshmen Fridays

Date: November 16

Time: 10:00 AM - 5:00 PM

Campus: Mesa

Location: Gillett Hall

Contact: Alan Daniels    (602) 888-5504    adaniels@ben.edu

Event Description:

Experience BenU Mesa First-Hand.

Chat with a faculty member for your major. Get a financial aid assessment tailored to your needs. Meet other students. Check out beautiful downtown Mesa.

Every Friday, we make time to meet with students like you who are preparing for their college experience. Schedule your visit today and find out more about what makes BenU Mesa a place where you can grow as a person while you prepare to lead in your career.

What to expect during your visit:

  • A campus tour given by one of our current students
  • The opportunity to meet the faculty and Student Life staff who help to make the BenU Mesa experience unique
  • An individual meeting with your Admissions Counselor to discuss your goals and plans, including:
    • Your college major and developing your future career
    • Financial aid and scholarships available to you
    • Student activities and athletics to pursue your interests
    • Campus ministry and service work at BenU Mesa

Click here to schedule your visit!

Nov
18
Last day to withdraw from courses (15-week classes)
Mesa Branch Campus
Event Details

Last day to withdraw from courses (15-week classes)

Date: November 18

Time: All Day

Campus: Mesa

Nov
21-23
Thanksgiving Holidays; no SEM/MOD/Session B classes
Mesa Branch Campus
Event Details

Thanksgiving Holidays; no SEM/MOD/Session B classes

Date: November 21

Time: All Day

Campus: Mesa

Nov
21-23
Thanksgiving Holidays; no QTR classes
Mesa Branch Campus
Event Details

Thanksgiving Holidays; no QTR classes

Date: November 21

Time: All Day

Campus: Mesa

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