Frequently Asked Questions

***For information regarding Business Office hours and operations (including making payments) during COVID-19, click here.***
Q. When is tuition due?

A. Tuition is due 7 days after the 1st day of the term/class, or 7 days after registration (whichever comes later).

Failure to make payment or have other accepted payment arrangements in place by the deadline will result in a late payment fee of $100 and a financial hold on the student's account. Financial holds restrict all academic activities, which include course registration, transcript release, participation in graduation, and diploma release. You are notified via your email address when a financial hold is placed on your account.

Q. What is the best way to make a payment?

A. The most efficient and timely way to make a payment to your account is to pay online at MyBenU. For help on how to make an online payment click here. Additional payment options can be found here.

Q. May I pay with a credit card?

A. Effective July 1, 2021, a 2.85% (minimum $3.00) non-refundable convenience fee will be added to the cost of any electronic payment made with a credit or debit card. Credit or debit card payments will no longer be accepted over the phone, in-person, or by mail. BenU has partnered with TouchNet Pay Path, a third-party company that processes credit and debit card payments. This allow students and authorized users to pay their account online with a credit or debit card. BenU accepts MasterCard, Visa, Discover and American Express cards.

Q. If I decide to use a credit/debit card to make a payment, how will I know the amount of the convenience fee?

A. When you process an online credit card payment you will receive a message asking that you agree to pay a service fee for the convenience of using a credit card. The convenience fee will be calculated at a 2.85% ($3.00 minimum) on the amount paid by the credit card. You can review the total amount before processing your payment. The convenience fee is non-refundable.

Q. What if I can't pay all of my tuition by the due date?

A. If payment in full is not received by the due date and your charges will not be covered by financial aid, you must be on a payment plan in order to avoid assessment of a late payment fee and financial hold to your student account. Please note that tuition for the Fall term must be paid in full with the December 1st payment and tuition for the Spring term must be paid in full with the May 1st payment. Summer tuition payment plans begin June 1st with final payment on August 1st.

Q. What do I need to know about payment plans?

A. Payment plans vary depending on your program. You will only see payment plans applicable to your program when you go to enroll. All payment plans have an enrollment fee which is due upon enrollment. Payments are due on the 1st of every month, and a late fee is assessed when the payment is late. You may also receive a financial hold for late payments. Credit or debit card payments will be subject to the 2.85% convenience fee. 

Q. When should I enroll in a payment plan?

A. Ideally you should enroll before the start of your course(s). This will maximize the number of installments available to you. The length of enrollment is dependent on your program and the payment plan.

Q. How is my payment plan calculated?

A. With the exception of the annual plan for traditional undergraduate students, all payment plans auto calculate based on your account activity. If you have pending financial aid, the payment plan will deduct the anticipated aid from your plan’s balance. If you have been offered loans and you will not be using them, you must notify from your BenU email address so that they can be removed from your account and your payment plan can recalculate.

You will be notified via your email address when there are any changes to your payment plan enrollment (such as an increase in your monthly installment). Please note that if you have scheduled payments and your payment plan amount increases, the new amount will be processed. If your scheduled payment needs to be cancelled, you need to contact the Business Office at

Q. What's the difference between my term balance and my student account balance?

A. Your term balance is the charges and credits that occurred within one given term. The term balance does not include a balance or credit that might be remaining from a previous term. Your student account balance is the total balance of all your semesters/terms at the University. In the example below, each term has it's own balance and if you add the two together (3,200 + 5,200) you get your student account/total balance of $8,400.00.






Term balance: $3,200.00 (5,000 + 200 -2,000)


*All numbers are for example only





Term balance: $5,200.00 (5,000 + 200)

Q. What is Anticipated Financial Aid that appears on my statement and on my online account?

A. Anticipated aid shows the expected credit that will be posted to the student's account. These amounts are typically based on full time enrollment and are reviewed by the Financial Aid Office staff after the add/drop period is over and before being posted to the student's account. All programs (Pell, MAP, institutional aid, Stafford and PLUS loans) have separate criteria that must be reviewed each term before aid is posted. The post date for anticipated aid that appears on the account statement refers to the expiration date of that aid. If those aid amounts are not posted to your student account by the post date listed on your bill, please contact the Financial Aid Office for explanation.

Q. Where's my financial aid?

A. Financial aid is not credited to student accounts until the 2nd week of the term (after the 100% add/drop period). Students should have received, or will be receiving an award letter from the Financial Aid Office. To determine their out-of-pocket expenses, students/parents should take the total invoiced amount for the term, and subtract that term's portion of their financial aid. Note: Federal Work Study should NOT be included (this is not an award, it is received as a paycheck only if the student works on campus). Loans may be disbursed minus up to 4% bank service fee(s).

Q. My parent/guardian wants to be able to view and pay my bill and/or set up a payment plan. What should I do?

A. Students are able to set up authorized users through MyBenU. An authorized user is a person you select to give access to your financial information. You can give access to as many people as you would like. After logging into MyBenU and clicking on Make a Payment, you will be redirected to the TouchNet homepage. On the homepage, click on Authorized Users and follow the instructions on the next page. You can remove access from an authorized user at any time. The user will have access to financial information only, not any academic records such as grades. The authorized user will have their own link and login information to view account statements, make payments, and set up payment plans. Please note: setting up an authorized user does not grant FERPA permissions (see below).

Q. Why are parents not allowed access to their son/daughter's account without his/her permission?

A. The student is financially responsible for his/her BenU account, and is protected by the Family Educational Rights and Privacy Act (FERPA). However, students may grant permission for others to receive information regarding their account. Benedictine University offers a Authorization for Release of Confidential Information to Parent(s) Form, which may be completed and submitted by the student to provide consent. The completed form may be mailed, dropped off or faxed to the Office of the Registrar at (630) 829-6663.

Q. Why is my registration and/or transcript request blocked by the Business Office?

A. Future registration and transcript release are not allowed on accounts with past due balances. In order to have the hold removed, you must pay your account balance.

Q. I have a financial hold, but I'm using a private loan to pay my balance. Why is the hold still on my account?

A. A private/alternative loan can take 4-6 weeks for processing. It is important to apply and secure the loan in a timely fashion to avoid any delays in removing the hold. The hold will not be released just because a loan application has been certified. It must go through the loan process with the lender so the University knows the funds have been secured.

Q. There is a credit balance on my account, how do I request a refund?

A. If a credit balance appears on your account as a result of a loan disbursement or other Title IV funds, the Business Office will process a refund within 10 to 14 days. 

Q. How do I select a refund preference?

A. Our school delivers your refund with BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Visit this link for more information: Even if you are not currently expecting a refund from BenU, there may be a refund for you in the future as a result of a dropped class, or receiving financial aid that you were not anticipating. Selecting a refund preference ensures you will receive your refunds in a timely manner. You can set up your preference by logging into MyBenU, clicking the Student Financial Account tile, and clicking on BankMobile Refund Selection.

Q. I'm getting Tuition Reimbursement from my employer… how does the payment plan work?

A. For a $25 enrollment fee, students can enroll in a payment plan with a single tuition payment due at the end of the term/session (plus approximately a month grace period).

  • Documentation of your approval in your employer's tuition assistance plan must be submitted to the Business Office of Benedictine University prior to enrolling in this plan. An updated copy of the policy must be submitted annually. Students may fax this documentation to the Business Office at (630) 829-6501 or email
  • After submitting documentation showing eligibility, the student will be notified by the Business Office that they can enroll in the payment plan. 
Q. If my company is late reimbursing me, can I wait for their payment and be allowed an extension on the tuition due date?

A. No, tuition is due on the published due date, even if a student's company is late with reimbursement. Regardless of when the employer reimburses the student, it is the student's responsibility to pay the balance in full on or before the tuition due date. Students who experience this delay from their employers typically pay tuition using a credit card.

Q. What if I haven't completed my coursework by the end of a term and my employer won't reimburse me until I have my grade… can I have an extension on the tuition due date?

A. No. Students are responsible for paying their tuition accounts in full by the extended single-pay due date whether or not they have received their grades. There is no additional extension for this plan.

Q. What happens if I don't receive my grades… can I wait and pay after I get them?

A. No. Students are responsible for paying their tuition accounts in full by the due date whether or not they have received their grades. There is no additional extension for this plan.

Q. Why did I get a $100.00 late fee?

A. Tuition must be paid in full or enrolled in a payment plan before the payment deadline. If financial aid is expected to cover the full amount of tuition, fees and housing (if applicable), all financial aid documents must be submitted by the payment deadline. Please note: Students are responsible for paying any balance not covered by financial aid or tuition discounts by the payment deadline.

Q. What if I didn't receive a bill?

A. Tuition is due by the tuition due date whether or not a bill has been received. A statement of account is generated monthly and available on MyBenU. A student may always view the most up-to-date information at MyBenU.

Q. What is a bookstore voucher and how do I get one?

A. Book vouchers may be used at the Benedictine University bookstore or the Online Virtual Bookstore for Mesa and students to purchase required books and supplies. They cannot be used to purchase non-related coursework items such as food or clothing. Book vouchers are available beginning two weeks prior to the start of the term through the middle of the second week of the term. They are available for online students three weeks before the term to allow for shipment of the book(s). A voucher will be issued only when a credit balance is anticipated due to financial aid credits that will exceed account charges.The maximum voucher amount is $800.

If your anticipated aid is greater than your outstanding charges, Lisle campus and Online students can use the voucher system by presenting your student ID at the cash register of the Bookstore upon checkout and mention that you would like to use your book voucher or by selecting the payment option of Student Financial Aid when purchasing your books online via

Your student account will be charged for the amount of the book voucher used. This charge may take a couple of weeks to post to your account. If you receive a refund check from Benedictine University but the voucher amount has not been charged to your student account (review account on MyBenU), please contact the Business Office at (630) 829-6503 as you may need to return a portion of the refunded amount. NOTE: In order to qualify for a book voucher, your financial aid must be packaged and complete. If you qualify for a book voucher but your financial aid was not packaged until after the book voucher process has ended, or if your class starts after the book voucher process has ended, you may contact the Business Office to request a manual book voucher. For students enrolled in a cohort or learning team, please remember that each loan disbursement is required to cover a scheduled amount of credit hours and weeks. Because of this, it's possible to have a credit balance showing on MyBenU after a loan disbursement, but not be eligible for a book voucher.

Q. What is a 1098-T?

A.The 1098-T is an IRS form used to report educational-related expenses. Beginning with the 2018 tax year, institutions are required to report on payments received (Box 1). The dollar values recorded on the 1098-T are calculated based upon qualified transactions occurring between January 1 and December 31 of the tax year.

Q. Do I have to use form 1098-T?

A. Benedictine University is unable to provide students and families with any tax opinions or advice. If you are not paying taxes or your income is too high to qualify, you do not have to do anything with this form. If you think you received it in error, please disregard it. Questions regarding individual eligibility for education tax credits such as the Hope Tax Credit and Lifetime Learning Tax Credit should be referred to your income tax advisor or the Internal Revenue Service (IRS) at (800) 829-1040 or See Pub. 970, Tax Benefits for Education; Form 8863, Education Credits; and the Form 1040 or 1040A instructions.

Q. When can I expect to receive my 1098-T form?

A. The IRS tax laws state that all tax documents must be mailed by January 31st. Benedictine University has until January 31st to send out all 1098 tax documents. Please login to your MyBenU account to see if your tax form is available. From the Main Menu, click on the Student Financial Account tile-->Account Services-->View 1098T. If you haven't received the form in the mail, the form is also available to print using the online service.  If you have not received a 1098T and cannot view it online, you may not be eligible to receive one. Please contact the Business Office at (630) 829-6503 for further explanation.


Business Office

By Mail:
Benedictine University
Business Office
5700 College Road
Lisle, IL 60532


(630) 829-6503

(630) 829-6501

Monday - Friday: 8:30 a.m. - 4:30 p.m.

Closed for lunch: 1:30 p.m. - 2:00 p.m.