Frequently Asked Questions

Q. When is tuition due?

A. Tuition is due 7 days after the 1st day of the term/class, or 7 days after registration (whichever comes later).

Failure to make payment or have other accepted payment arrangements in place by the deadline will result in a late payment fee of $100 and a financial hold placed on the student's account. Financial holds restrict all academic activities, which include course registration, transcript release, participation in graduation, and diploma release.

Q. What is the best way to make a payment?

A. The most efficient and timely way to make a payment to your account is to pay online at

For help on how to make an online payment click here. This information is also available in the Course Schedule Book.

Payment can also be mailed to the following addresses:

Main Campus Address: Benedictine University, Student Accounts, 5700 College Road, Lisle, IL 60532.

Be sure to include your student ID on any payment. Credit card payments can also be made by phone by contacting Student Accounts at (630) 829-6503.

Q. May I pay with a credit card?

A. Benedictine University accepts MasterCard, Visa, Discover and American Express cards.

Q. What if I can't pay all of my tuition by the due date?

A. If payment in full is not received by the due date and your charges will not be covered by financial aid, you must be on a payment plan in order to avoid assessment of a late payment fee and financial hold to your student account. Benedictine University has teamed with Higher One in providing the TuitionPayment Plan. You can enroll online at or by phone at (800) 635-0120. Please note that tuition for the Fall term must be paid in full with the December 1st payment and tuition for the Spring term must be paid in full with the May 1st payment. Summer tuition payment plans begin June 1st with final payment on August 1st.

Q. I made a payment to the TuitionPayment Plan, but I don't see it on my BenU statement?

A. Higher One transmits payments to Benedictine University once a week, generally on Thursdays. Higher One waits approximately one week for clearance of check or until next payment due date if payment is submitted early. Please note that you will receive a monthly statement from both Benedictine University and Higher One when using the TuitionPayment Plan. Higher One does not have access to your student account at Benedictine University, so if you have questions regarding your budget, please contact the Student Accounts Office at (630) 829-6503.

Q. What is Anticipated Financial Aid that appears on my statement and on my online account?

A. Anticipated aid shows the expected credit that will be posted to the student's account. These amounts are typically based on full time enrollment and are reviewed by the Financial Aid Office staff after the term has begun and before being posted to the student's account. All programs (Pell, MAP, institutional aid, Stafford and PLUS loans) have separate criteria that must be reviewed each term before aid is posted. The post date for anticipated aid that appears on the billing statement refers to the expiration date of that aid. If those aid amounts are not posted to your student account by the post date listed on your bill, please contact the Financial Aid Office for explanation.

Q. Where's my financial aid?

A. Financial aid is not credited to student accounts until the 2nd week of the term (after the 100% add/drop period).
Students should have received, or will be receiving an award letter from the Financial Aid office. To determine their out-of-pocket expenses, students/parents should take the total invoiced amount for the term, and subtract that term's portion of their financial aid. Note: Federal Work Study should NOT be included (this is not an award, it is received as a paycheck only if the student works on campus). Loans may be disbursed minus up to 4% bank service fee(s).

Q. Why are parents not allowed access to their son/daughter's account without his/her permission?

A. The student is financially responsible for his/her Benedictine account, and is protected by the Family Educational Rights and Privacy Act (FERPA). However, students may grant permission for others to receive information regarding their account. Benedictine University offers a Authorization for Release of Confidential Information to Parent(s) Form, which may be completed and submitted by the student to provide consent. The completed form may be mailed, dropped off or faxed to the Office of the Registrar at (630) 829-6663.

Q. Why is my registration and/or transcript request blocked by Student Accounts?

A. Future registration and transcript release are not allowed on accounts with past due balances. In order to have the hold or block removed, you must pay your account balance.

Q. What is Higher One?

A. Higher One is a financial services company focused on helping college business offices manage operations and provide enhanced services to student. Benedictine has partnered with Higher One to provide payment plan options through the TuitionPayment plans.

Q. There is a credit balance on my account, how do I request a refund?

A. If a credit balance appears on your account as a result of a loan disbursement or other Title IV funds, the Student Accounts Office will process a refund within 10 to 14 days. For example, if the aid posts to your student account on Tuesday, September 6th, your refund would be available on or around Friday, September 16th (depending on your refund preference).

Q. How do I select a refund preference?

A. In order to select your refund preference, you will receive a green envelope in the mail from BankMobile Disbusements. Inside the green envelope will be a Refund Selection Kit and personal code. Look for this kit to be delivered to your home address on file with the University in an envelope like the one shown below.

BankMobile Green Envelope


Please make your refund selection as soon as you receive the envelope show above. Even if you are not currently expecting a refund from Benedictine, there may be a refund for your in the future as a result of a dropped class or you may receive financial aid that you were not anticipating. Selecting a refund preference ensures you will receive your refunds in a timely manner. BankMobile Disbursements attempts to contact students via email to students' email address and by phone to assist students in making their refund preference.

Q. I received the green envelope in the mail from BankMobile what?

A. Select your refund preference by going online to and login using the personal code (ex. ABCD-1234-5678) enclosed with the envelope.

Q. I already have a MyOne Money Card from Higher One, do I need to do anything to receive my refund?

A. No, not if you had already activated your refund preference. You will continue to receive your refunds using the method you had previously selected. Your existing MyOne Money Card will still be active and you will be able to access your funds. The only difference will be the new benefits provided by BankMobile will be applied to your existing MyOne Money account.

Q. What are my refund preference options?

A. There are 2 options to choose from for receiving your refunds:

1. ACH transfer to your bank account (refunds are available 2-3 business days). For example, if you aid posts to your account on Tuesday, September 6th, creating a credit balance, the refund would appear as a charge to your student account on Wednesday, September 14th, funds are released to BankMobile on Thursday, September 15th, and the refund would typically be available to your bank account the following Monday, September 19th or Tuesday, September 20th.

2. Easy refund to BankMobile Vibe Account (refunds available the same day Benedictine releases them).

If no choice is made after 21 days of the refund, a paper check will be mailed to the student's home address on file with the University. You only need to choose your refund preference once, but you can change your preference at any time.

 To learn more about BankMobile Disbursements and BankMobile Vibe, visit

Q. I'm getting Tuition Reimbursement from my employer… how does the TuitionPayment Plan work?

A. For a small enrollment fee, students can arrange with Higher One's TuitionPayment Plan, a single tuition payment plan due at the end of the term (plus a grace period) with proper documentation from their employer.

  • Documentation of your approval in your employer's tuition assistance plan must be submitted to the Student Accounts Office of Benedictine University prior to enrolling in this plan online at An updated copy of the policy must be submitted annually. Students may fax this documentation to Student Accounts at (630) 829-6501.
  • After submitting documentation showing eligibility, student may enroll in the plan online at that best corresponds with their class and program. If the student's enrollment changes after the initial set up of this plan, the student will be responsible for adjusting the payment plan either online or with a TuitionPayment Plan consultant at (800) 635-0120.
Q. If my company is late reimbursing me, may I wait for their payment and be allowed an extension on the tuition due date?

A. No, tuition is due on the published due date, even if a student's company is late with reimbursement. Regardless of when the employer reimburses the student, it is the student's responsibility to pay the balance in full on or before the tuition due date. Students who experience this delay from their employers typically pay tuition using a credit card.

Q. What if I haven't completed my coursework by the end of a term and my employer won't reimburse me until I have my grade… can I have an extension on the single-pay tuition due date?

A. No. Students are responsible for paying their tuition accounts in full by the extended single-pay due date whether or not they have received their grades. There is no additional extension for this plan.

Q. What happens if I don't receive my grades… can I wait and pay after I get them?

A. No. Students are responsible for paying their tuition accounts in full by the extended single-pay due date whether or not they have received their grades. There is no additional extension for this plan.

Q. Why did I get a $100.00 late fee?

A. Tuition must be paid in full or a payment plan be activated with Higher One through the TuitionPayment Plan before the payment deadline. If financial aid is expected to cover the full amount of tuition, fees and housing (if applicable), all financial aid documents must be submitted by the payment deadline. Please note: Students are responsible for paying any balance not covered by financial aid or tuition discounts by the payment deadline.

Q. What if I didn't receive a bill?

A. Tuition is due by the tuition due date whether or not a bill has been received. A statement of account is generated monthly and available on MyBenU. A student may contact Student Accounts to determine the amount due and always view the most up-to-date information at

Q. What is a bookstore voucher and how do I get one?

A. Book vouchers may be used at the Benedictine University bookstore or the Online Virtual Bookstore for Mesa and Springfield students to purchase required books and supplies. They may not be used to purchase non-related coursework items such as food or clothing. Book vouchers are available beginning two weeks prior to the start of the term through the middle of the second week of the term. They are available for online students three weeks before the term to allow for shipment of the book(s). A voucher will be issued only when a credit balance is anticipated due to financial aid credits that will exceed account charges.The maximum voucher amount is $800.

If your anticipated aid is greater than your outstanding charges, Lisle campus, Online and National Moser Center students can use the voucher system by presenting your student ID at the cash register of the Bookstore upon checkout and mention that you would like to use your book voucher or by selecting the payment option of Student Financial Aid when purchasing your books online via

Students enrolled in traditional programs at the Mesa and Springfield campuses would receive an email notifying them that they are eligible for a book voucher using the online virtual direct bookstore at You will be required to enter your student ID and voucher ID given to you in the email from MBS. 

Your student account will be charged for the amount of the book voucher used. This charge may take a couple of weeks to post to your account. If you receive a refund check from Benedictine University but the voucher amount has not been charged to your student account (review account on MyBenU), please contact the Student Accounts Office at (630) 829-6503 as you may need to return a portion of the refunded amount. NOTE: In order to qualify for a book voucher, your financial aid must be packaged and complete. If you qualify for a book voucher but your financial aid was not packaged until after the book voucher process has ended, or if your class starts after the book voucher process has ended, you may contact the Student Accounts Office to request a manual book voucher. For students enrolled in a cohort or learning team, please remember that each loan disbursement is required to cover a scheduled amount of credit hours and weeks. Because of this, it's possible to have a credit balance showing on MyBenU after a loan disbursement, but not be eligible for a book voucher.

Q. What is a 1098-T?

A.The 1098-T is an IRS form used to report educational-related expenses. Institutions are required to report on either payments received (Box 1), OR amounts billed (Box 2); not both. Benedictine University reports on Box 2 ~ Amounts billed for qualified tuition and related expenses. The dollar values recorded on the 2016 1098-T are calculated based upon qualified transactions occurring between January 1 and December 31, 2016.

Q. Do I have to use form 1098-T?

A. No. If you are not paying taxes or your income is too high to qualify, you do not have to do anything with this form. If you think you received it in error, please disregard it. Questions regarding individual eligibility for education tax credits such as the Hope Tax Credit and Lifetime Learning Tax Credit should be referred to your income tax advisor or the Internal Revenue Service (IRS) at (800) 829-1040 or See Pub. 970, Tax Benefits for Education; Form 8863, Education Credits; and the Form 1040 or 1040A instructions. Benedictine University is unable to provide students and families with any tax opinions or advice.

Q. When can I expect to receive my 1098-T form?

A. The IRS tax laws state that all tax documents must be mailed by January 31st. Benedictine University has until January 31st to send out all 1098 tax documents. Please login to your MyBenU account to see if your tax form is available. From the Main Menu, go to Self Service-->Campus Finances-->View 1098T. If you haven't received the form in the mail, the form is also available to print using the online service.  If you have not received a 1098T and cannot view it online, you may not be eligible to receive one. Please contact the Student Accounts Office at (630) 829-6503 for further explanation.

Q. What if the amounts on my tax form are incorrect?

A. First, check to see if there is a form from the previous tax year, look on that form, if Box 7 was checked on the previous year's form, then the tuition for the current tax year is on that form and is not included on the current tax year's form.

Second, check the current tax year form, if Box 7 is checked then it is including amounts for the academic period starting Jan - March of the next tax year.

Third, this form is for qualified tuition and related expenses only, room and board will NOT be included.

Fourth, if your grants and scholarships for the winter/spring terms are not reflected, check to see if box 2 and 7 are checked. Since registration for the winter/spring terms begins in November, many students will have been billed for tuition charges for the next tax year in fall of the current tax year, but the grants and scholarships for the winter/spring terms will not post to the student account until the next tax year. Therefore, those scholarships will be on next year's form.

Fifth, have there been any changes to your class schedule. If box 2 and box 7 are checked for spring of the current tax year, and a class is added after the bill was sent, that change will be reflected on next year's tax form.

Student Accounts

By Mail:
Benedictine University
Student Accounts
5700 College Road
Lisle, IL 60532


(630) 829-6503

(630) 829-6501

Monday - Thursday: 8:30 a.m. - 5:00 p.m.

Friday: 8:30 a.m. - 4:00 p.m.