Your concerns are important to us. If you encounter a problem involving the application of a Benedictine University policy or procedure or have any other dispute with the University that you cannot resolve informally and which adversely impacts you, you may file a complaint in writing.
For the purpose of this process, a "Complaint" is an expression of dissatisfaction concerning, a University employee, department, service, or process, or a University administrative action, that requires clarification, investigation and/or resolution.
NOTE: Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when one makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.
If the complaint cannot be resolved after exhausting the Student Life Complaint/Satisfaction Process, the student may file a complaint with the Illinois Board of Higher Education using their Institutional Complaint System located at http://complaints.ibhe.org/
If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary education. The student must contact the state board for further details. Contact:
1400 W. Washington Street, Room 260,
Phoenix, Az 85007
If the complaint cannot be resolved after exhausting the institution's grievance/complaint process, current, former and prospective students may initiate a complaint with the Texas Higher Education Coordinating Board (THECB) by sending the required forms either by mail or email.
The required forms are located at: http://www.thecb.state.tx.us/index.cfm?objectid=051f93f5-03d4-9cce-40fa9f46f2cd3c9d
Rules governing student complaint procedures are located at: http://info.sos.state.tx.us/pls/pub/readtac$ext.viewtac?tac_view=5&ti=19&pt=1&ch=1&sch=e&rl=y
The Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788
Benedictine University is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission. Complaints should be directed to:
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
410-528-8662 or 888-743-0823 (toll free)
Note for students residing In Wisconsin:
If complaints cannot be satisfactorily resolved after exhausting the institution's complaint process, students may contact:
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor Madison, WI 53703
Phone: (608) 266-1996
Fax: (608) 264-8477
Student Complaint Form - http://eab.state.wi.us/resources/contactform.asp
Please be as specific as possible when discussing concerns. Note: you must hit the "confirm" button after you have submitted your information.